ke34 Privacy Policy —
Your Data, Our Responsibility
ke34 takes your personal information seriously. This policy explains how we collect, use, and protect your data.
1 Introduction and Scope
ke34 ("we", "us", or "the platform") operates a safe and reliable online betting and casino platform for players in Bangladesh. This Privacy Policy ("Policy") applies to the ke34.cam website and all related services. In this policy, we explain in detail how your personal information is collected, for what purposes it is used, with whom it may be shared, and what steps we take to protect your data.
By registering on or continuing to use our platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.
This policy may change over time. For any significant changes, we will update the date on this page and, where necessary, send a notification to your registered email address.
2 What Information We Collect
ke34 collects only the information necessary to provide our services. Below is a description of the different types of information we collect:
Registration Information
Information you provide when creating an account, such as: full name, email address, date of birth, mobile number, username, and password.
Identity Verification Information (KYC)
To ensure secure transactions and prevent fraud, copies of your National ID (NID), passport, or driving licence may be collected.
Financial Transaction Information
Records of deposits and withdrawals, bKash, Nagad, Rocket, or Upay mobile numbers (for transaction verification only), and bank account details are collected.
Technical Information
IP address, browser type, device information, operating system, login time and date, and activity logs on the platform are recorded automatically.
Gaming Activity Information
Betting history, win/loss records, favourite game data, and bonus usage details are stored in our system.
Communication Information
Records of customer service contacts via live chat or email may be stored for quality improvement and training purposes.
3 Purpose of Data Use
ke34 uses collected information for the following legitimate purposes:
- To create, manage, and secure your account.
- To process deposits and withdrawals — the minimum deposit at ke34 is ৳200 and the minimum withdrawal is ৳1,000.
- To detect and prevent fraud, money laundering, and other illegal activities.
- To promote responsible gaming and to support players at risk of compulsive gambling.
- To improve the platform experience and to introduce new features and game services.
- To send notifications about bonuses, promotions, and VIP offers (only with your consent).
- To provide 24/7 customer support in Bengali and to resolve complaints.
- To verify age — ke34 only serves individuals who are 21 years of age or older.
- To comply with applicable legal obligations and to present information to authorities when required.
- To identify and resolve technical issues on the platform and to ensure system stability.
4 Data Sharing and Disclosure
ke34 does not sell or commercially transfer your personal information to third parties. However, limited information may be shared in the following circumstances:
Service Provider Partners
Only the necessary information is shared with contracted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and security services. These partners are required to comply with our privacy standards.
Legal Obligations
If a court, government, or regulatory authority legally directs the disclosure of information, ke34 is obliged to comply. In such cases, we will attempt to notify you, if permitted by law.
Fraud and Security Investigations
In cases of suspected activity, fraud, or money laundering investigations, information may be shared with relevant authorities or security agencies.
Business Restructuring
In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new authority. We will provide advance notice in such circumstances.
5 Cookies and Tracking Technologies
ke34.cam uses cookies and similar tracking technologies. These are small data files stored in your browser that help improve the platform's performance.
Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and keeping core functionality running. They cannot be disabled.
Performance Cookies
These cookies are used to analyse which pages of the website are visited most and where errors occur. All data is collected anonymously.
Functional Cookies
These cookies are used for language preferences, layout settings, and personalised experiences. They help remember your preferences.
Marketing Cookies
Used to show relevant offers and promotions. You can disable these cookies at any time from your browser settings.
6 Data Security Methods
ke34 uses industry-leading security measures to protect your personal and financial information:
- SSL Encryption: All data transmissions are secured through SSL/TLS encryption, which prevents third-party interference.
- Encrypted Database: All stored sensitive information is protected by advanced encryption algorithms.
- Firewall and Intrusion Detection: Our server infrastructure is protected by advanced firewalls and real-time threat detection systems.
- Two-Factor Authentication: Two-factor authentication (2FA) is in place for account access to strengthen security.
- Access Control: Only authorised staff have access to your personal information on a need-to-know basis.
- Regular Security Audits: Regular security reviews are conducted to identify and address potential vulnerabilities.
7 Data Retention Period
ke34 retains your personal information only for as long as it is necessary. The retention period is determined based on the following factors:
Active Account Data
Your information is stored in our system for as long as your account remains active. This ensures we can provide you with the best possible service.
Data After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention purposes.
Financial Transaction Records
All financial transaction records are retained for a specified number of years in accordance with Anti-Money Laundering (AML) regulations and financial reporting requirements.
8 Your Rights Regarding Your Data
ke34 respects your right to data privacy. Your main rights are listed below:
Right to Access
You may request to see what information we hold about you. Submit your request via live chat or email.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your information be deleted; however, full deletion may not be possible where legal obligations apply.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may opt out at any time.
Right to Object to Data Processing
You may object to the processing of your data for specific purposes. We will review your objection carefully.
Right to Lodge a Complaint
If you have any concerns about how your data is managed, you may raise a complaint with our customer service team. We will aim to respond within 7 business days.
9 Protection of Minors' Data
ke34 strictly does not collect or process the information of any person under the age of 21. Our platform is intended solely for adults who are 21 years of age or older.
Age verification is mandatory during the registration process. If we become aware that a minor has opened an account, that account and all associated data will be deleted immediately and all transactions will be cancelled.
If you suspect that a minor is using our platform, please notify us via email at [email protected] or through our 24/7 live chat.
10 Third Parties and External Services
ke34 uses third-party services such as bKash, Nagad, Rocket, and Upay for payment processing. These service providers have their own privacy policies and manage data according to their own rules.
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi also follow their own data policies. ke34 is not responsible for data generated while using their services.
We are not responsible for the privacy practices of these third parties. We recommend reading their own privacy policies before using these services.
11 Notice of Policy Changes
ke34 reserves the right to review and update this Privacy Policy from time to time. For any significant changes:
- The "Last Updated" date on this page will be changed.
- A notification will be sent to your registered email address (if the change is significant).
- A notice may be displayed on the platform before the changes take effect.
Continued use of the platform after any changes will be taken as your acceptance of the updated policy terms. We recommend visiting this page regularly.
12 Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Privacy Support
Please include the following when submitting a privacy request
- Your registered email address
- Type of request (viewing, correcting, deleting information, etc.)
- Detailed description — the request concerning which information
- If applicable, be prepared to verify your identity